I work in a restaurant as waiter in London which automaticaly includes 10% service charge (gratuity) in the bills but not me neither any member of staff get nothing of it. The only thing that are shared are the tips which are not much because many costumers think that if they paid the 10% that should go to the waiter that kindly assisted them. Is there any law about it?|||The law has recently changed. Up until a few months ago, such places were allowed to count this charge as part of an employee's wages, meaning they actually paid less than the minimum wage, making it up from the service charge. Now, however, they have to pay the minimum wage regardless of the service charge, so many are using it to boost their profits.|||Unfortunately only cash tips are considered a gift direct from the customer to the staff. They are absolutely NOT allowed to take your cash tips or force you to pool them.|||The answer you've been given is absolutely correct and I'd also be grateful if you would name the employer who is doing this. I know that Pizza Hut use tips to pay for the meals of anyone who walks out of their restaurants without paying but I don't think that they make a service charge.|||Yes, they can do this. That is why I make sure I give the waiter his or her tip in cash personally so that I know it goes to the person I want it too. It also gives me the option of not giving a tip if the waiter is rude or has a bad attitude.|||The law says all of tips have to go to the staff but there are no laws on service charge.
http://news.bbc.co.uk/1/hi/business/8281鈥?/a>
Can I ask do you work for Strada? Just I've heard they do this
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