Rental water heater did anyone else have to pay a service charge for them to come & pick it?

did anyone have to pay a service charge for a rental water heater when you don't won't it anymore from the company that rent it to you ? I think this is not right it is there heater they should come %26amp; pick it up %26amp; take it away anyone else have this problem.|||i would think ( if it was removed and ready for pick up already) that it is theirs so why would you have to pay for them to pick up their heater